Captioned Telephone

Do you have difficulty hearing on the phone? Do you often misunderstand conversations due to background noise? Captioned telephones allow you to LISTEN and READ captions of everything during your phone conversations, just like real-time captions on TV.

  • CapTel captioned phones are designed to give you the best of both worlds – voice and captions.
  • Simply dial your party’s number like you would with any phone.
  • Your CapTel phone automatically connects you to the captioning service.
  • When your party answers, you hear everything they say with your residual hearing. At the same time, the captioning service uses advanced voice recognition technology to transcribe everything your caller is saying and turning it into text, which appears on your CapTel phone’s screen.

Relay South Dakota captioned phones are available at no cost to qualifying users, thanks to the Telecommunications Equipment Distribution Program (TED).

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.